Solcloud Assets is a non-custodial service that does not store any of our customers’ private information: private keys, backup files, except passwords. Due to this, we are able to help you recover your lost password - we have no way of knowing what it is because it is encrypted but we have provided a means for you to reset it. This is done in order to prevent loss of funds and crypto assets.

In order to reset your Solcloud Assets password. Simply click this Rest Password link provided here Forgot password. You will recieve a password reset link which expires immidiately after use or ignored after 30 minutes.

Do not disclose your password to any third party. Your Solcloud Assets password is highly encrypted and cannot be accessed by any third party except you disclose it.

The Solcloud Assets card is made available to exclusive customers who have been able to store and hold a minimum of 2.27 BTC for a minimum of six (6) months. Once this condition is satisfied, the customer can request for the Solcloud Assets card to spend his/her funds, instantly converting crypto assets into fiat and shopping online.

You cannot order the Solcloud Assets Card for someone under the age of 18. However, you can order the Solcloud Assets Card under your own name and add an authorized user to your Solcloud Assets Card account, with a minimum age of at least 18 years old. The maximum number of additional cards permitted is three (3).

If you do not use your Solcloud Assets Card for 90 days, a $5.00 USD dormancy fee is charged each month until you use your Solcloud Assets Card is again. To avoid a dormancy fee, make a purchase using your Solcloud Assets Card at least once every 90 days. You can use your Solcloud Assets Card almost anywhere VISA is accepted. If your account becomes dormant and you incur dormancy fees, your account balance will never become negative. For example, if your balance is $6.00 USD when the account becomes dormant, $5.00 USD will be debited the first month and another $1.00 USD will be debited the next month if no deposit is made. If you have $2.00 USD in your Epirus card account and you incur a $5.00 USD dormancy fee, your account will only be debited $2.00 USD, bringing your balance to $0.00 USD. Your Epirus Card balance will not become negative because of dormancy fees. After you load funds onto your Solcloud Assets card again, the system will not collect the balance of the dormancy fee that it was previously unable to collect.

Solcloud Assets has gone to great lengths to ensure your data and transactions are protected and remain private for your eyes only. Although your private keys never leave your computer or mobile device,Solcloud Assets takes extra steps to safeguard even the simplest things like your settings, currency preferences, theme choices, background color, etc. along with your transaction and exchange information. Because this information is personal to you and not stored on a public blockchain, Solcloud Assets encrypts this data with a password, only known to you, to keep this information private and secure even when using Solcloud Assets across multiple devices.

Whenever you reach out to Epirus Support for assistance, we keep a record of our conversations to better assist you over the entire length of your experience as our customer. Solcloud Assets only collects information you directly give us on our website via email or other correspondence as required to provide customer support.